As her tirade continued, my dad’s calmness seemed to agitate her even more. 'You need to leave NOW!' she screeched, pacing back and forth. Dad responded with a gentle smile, 'Ma'am, this spot belongs to me.' Her face twisted in disbelief and anger. The more composed he remained, the more furious she became. It was like watching someone try to fight a brick wall. My dad’s calm words were impenetrable.