A Karen Made My Flight A Living Hell, But I Had The Perfect Surprise Waiting For Her After Landing

Encouraging escalation
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Karen's escalating behavior was further encouraged by the crew's patience. Seeing that her antics weren’t getting the reaction she desired, Karen doubled down. “Typical! No one here knows how to do their job,” she declared, loud enough for everyone to hear. Passengers shook their heads, but the crew stayed calm. Her behavior ramped up, as if their professionalism was a challenge she was determined to overcome, her sense of control fueling the rising tension.